Outlook

Work email

Outlook is where you check your work email. For any information about individuals, use Teams to communicate with the RN, supervisor, and your peers.

Read mail

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Tap the Outlook app.

A blue dot means the message is unread. Tap the message to open it. If you see Focused and Other, follow Turn off Focused Inbox so every message is in one list.

To open an attachment, tap the file name.

Tap the X to close it. Do not save resident documents on personal devices.

An attachment open, with an X to close it

Create a new message

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From the inbox, tap the pencil in the bottom right.

Outlook inbox with an arrow pointing to the pencil

Tap To.

Type the start of the person's name. Tap their work address.

Tap Subject and type what the message is about. Then type the message. To send it now, tap the send arrow in the top right.

To add a photo, tap the paperclip.

New message with an arrow pointing to the paperclip

Tap Choose Photo From Library.

Tap the photo you want.

Tap the checkmark.

To take a new picture for the message, tap the camera icon.

New message with an arrow pointing to the camera icon

The camera screen will appear. Make sure Photo is selected, then tap the white button to take the picture.

Camera screen with Photo selected and a white button

Tap Finish.

Tap the three dots to the right of the file name.

A new message with the new picture attached

Tap Remove Attachment.

Before you send Do not forward work mail to a personal Gmail, Yahoo, or iCloud address. If you are unsure who should receive resident information, ask your supervisor first.

Reply or Reply all

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Open the message. The reply button is at the bottom.

Tap the arrow beside Reply All. Tap Reply to answer only the person who sent it. Tap Reply All when everyone on the message needs the answer.

Reply All includes everyone on the message. Type the message, then tap the send arrow.

A reply all with more than one person in To

Reply goes only to the person who sent it. Type the message, then tap the send arrow.

Search emails

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From the inbox, tap the search icon at the top.

Inbox with an arrow pointing to the search icon

Type a person's name or a word from the subject.

Matches appear as you type.

Tap the message in the results.

Turn off Focused Inbox

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Focused Inbox splits mail into Focused and Other. Turn it off so every message is in one list.

Tap the avatar circle to the left of Inbox at the top of the page.

Tap the gear.

The folder menu with an arrow pointing to the gear

Tap Mail.

Tap the Focused Inbox switch. It is on when the switch is blue.

Mail settings with Focused Inbox turned on

The switch is gray when Focused Inbox is off.

Mail settings with Focused Inbox turned off

Go back to the inbox. Every message is in one list.